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    A service provider bulletin from ServiceOntario.

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    A service provider bulletin from ServiceOntario.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    864 views2 pages

    Seasonal Vehicle Override Process

    Uploaded by

    Clyde Farley
    A service provider bulletin from ServiceOntario.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    1 of 2

    SERVICE PROVIDER BULLETIN



    Topic: On-line Insurance Verification Seasonal Vehicle Override Process
    Bulletin #19-2012
    Date Issued: May 23, 2012

    PURPOSE: To provide Service Providers with information about an override process that is
    being implemented to allow owners of seasonal vehicles whose insurance cannot be verified
    electronically, to register their vehicles

    EFFECTIVE DATE: Immediately








    KEY INFORMATION:
    Owners of seasonal vehicles are being turned away due to delays in having their
    insurance updated on-line.
    This new process will allow owners of seasonal vehicles with proof of vehicle insurance to
    register their vehicles with a single visit to ServiceOntario.
    ACTION REQUIRED:
    Please make all staff aware of this new process for owners of seasonal vehicles.

    Customer Has Made One Time Insurance
    Declaration
    Customer Has Not Made One Time
    Insurance Declaration
    Contact the Driver and Vehicle Hotline to have
    a one-time override (OT override) performed if
    the customer:
    Has been identified as owning a
    seasonal vehicle (i.e. a vehicle that they
    only put on the road for part of the year,
    such as in the spring/summer);
    Has already used the one-time self-
    declaration option; and,
    Presents valid proof of insurance (i.e.
    original/copy/fax/e-mail of pink card
    where the start date of coverage is not in
    the future and the expiry date has not
    passed).

    Process using the one-time self declaration
    process.

    Although the system may not be able to verify that the vehicle is not insured, this does not
    mean that the vehicle is not insured. Do not tell customers their vehicle is not insured;
    instead, tell them that the Insurance Bureau of Canada (IBC) system has not yet been
    updated with their information and proceed with the self-declaration or override processes
    outlined above.


    WHY:
    Customers with seasonal vehicles have been turned away from ServiceOntario centres
    because their insurance information could not be verified on-line at the time of their visit.
    Insurance company delays in updating the IBC system mean that when ServiceOntario
    queries the IBC system, no updated insurance information is available.
    Multiple visits to ServiceOntario were required to register their seasonal vehicle.
    Some customers may have had to purchase temporary vehicle registration while waiting for
    their insurance information to be updated with Insurance Bureau of Canada (IBC).

    ADDITIONAL INFORMATION:
    Related Communications: Related Communications: Issuer Memos: 28-2010, 42-2010 and
    Bulletin #01-2011 regarding the Uninsured Vehicles Project.

    Contact: Please contact the Driver and Vehicle Hotline if you have any questions regarding this
    bulletin.

    Compensation: Compensation will be the same as for Insurance Self Declaration for UVP
    Including a Call to Hotline (See Appendix A Issuer Memo 42-2010).

    Thank you for your continued co-operation.





    Steve Burnett
    Director, Private Service Providers Branch
    ServiceOntario


    Page 2 of 2

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